Trust, Privacy & Safety at ImmerseMe

Last updated: March 2026

At ImmerseMe, trust is foundational to everything we build.

We partner with educators, institutions, and learners around the world to deliver immersive language learning experiences — while maintaining the highest standards of privacy, security, and responsible AI use.

🔐 Our Commitment

We are committed to:

  • Protecting student data at all times

  • Using data only for educational purposes

  • Never selling personal data

  • Never using student data for advertising or profiling

  • Providing transparency into how our platform works

  • Supporting institutions in meeting their compliance obligations

🎓 Built for Education

ImmerseMe is designed specifically for:

  • K–12 schools and districts

  • Higher education institutions

  • Vocational and training organisations

We align with global education and privacy frameworks, including:

  • 🇺🇸 FERPA

  • 🇺🇸 COPPA

  • 🇪🇺 GDPR

  • 🇬🇧 UK GDPR / Data Protection Act

  • 🇦🇺 Australian Privacy Principles

  • 🇳🇿 Privacy Act 2020

🤖 Responsible AI

We use AI to enhance language learning — not replace educators.

Our approach to AI is simple:

  • AI is used only as a learning support tool

  • Human oversight (teachers) remains essential

  • AI outputs are assistive, not authoritative

  • We apply safeguards to prevent misuse

  • We minimise data shared with AI systems

Importantly:

  • We do not use student data for advertising

  • We do not use identifiable student data to train general-purpose AI models

🛡️ Security & Infrastructure

We take a layered approach to security, including:

  • Secure cloud infrastructure (e.g. Google Cloud Platform)

  • Encryption in transit (HTTPS/TLS)

  • Access controls and authentication safeguards

  • Monitoring and logging of system activity

  • Vendor due diligence and contractual safeguards

We continuously review and improve our security practices in line with industry standards.

🌍 Data Protection & Privacy

We operate under a clear model:

  • Schools and institutions own their data

  • ImmerseMe acts as a Data Processor

  • Data is used strictly for delivering the learning experience

We support:

  • Data access and deletion requests

  • Institutional control and oversight

  • Compliance with regional data protection laws

🔄 Subprocessors & Transparency

We work with trusted technology partners to deliver our platform (e.g. hosting, analytics, AI services).

  • All subprocessors are contractually bound to strict data protection obligations

  • We maintain a current list of subprocessors

  • We provide advance notice of material changes where required

Sub-processor Categories of Personal Data Location of Processing Security Measures
Cloudflare Location of user, Device type, Operating System Customer traffic is processed globally at the data center closest to the end user Certifications and Compliance Resources
Google Analytics Location of user, Device type, Operating System Customer traffic is processed globally at the data center closest to the end user Data privacy and security
Google Cloud Platform All personal data stored in user account (First name, Last name, Email, Password, etc) Sydney, Australia Google Privacy Terms & Security Measures
OpenAI No personal identifiable data shared unless provided by the student USA Security & Trust
Usersnap (opt-in) Email, First name Europe (Germany or Ireland) Privacy and Security
SendGrid Email, First name USA Twilio Security and Privacy

📄 Policies & Legal Framework

Our platform is supported by a clear and transparent legal framework:

These documents define how we protect data, ensure safe usage, and operate responsibly.

🏫 Supporting Institutions

We understand the needs of schools and districts.

We aim to:

  • Make procurement and compliance straightforward

  • Provide clear documentation and transparency

  • Support implementation with best practices

  • Partner long-term with educators

📬 Contact Us

If you have questions about privacy, security, or compliance:

📧 hello@immerseme.com

We believe the future of learning should be immersive, effective, and built on trust.