This section will help you diagnose any potential issues with ImmerseMe. If you can't find the answer to your question please contact hello@immerseme.co directly.

+ What are the technical requirements for accessing ImmerseMe?

Technical requirements per user:

  • Access to a laptop/PC (not tablet or mobile compatible)
  • Access to Google Chrome desktop browser (PC/laptop)
  • Access to YouTube
  • Access to a built-in microphone (external optional)
  • High speed internet

+ The microphone isn't working.

  1. Is your microphone muted? Yes, unmute. No, move to Q2.
  2. Is your microphone turned down? Yes, turn up. Not sure, open audio settings on your computer and check the recording level. Usually between 50%-100% is about right. Still not working? Move to Q3.
  3. Have you tried completely closing Google Chrome then relaunching? Yes, now it works. No, how do I? For mac users: Right-click on the Google Chrome icon and select 'Quit'. For windows users: right-click and select 'Close window'. Still not working? Move to Q4.
  4. Have you tried restarting your computer? Yes, now it works. Yes, but still not working. Move to Q5.
  5. Have you tried plugging in an external microphone? Yes, it works. No, I don't have one.

Please contact hello@immerseme.co if you still can't get the microphone to work.

+ My 360-degree videos are showing up as 2x bands on the screen.

This means your computer is struggling to run a fully responsive 360-degree experience on YouTube so try closing down applications which you're not using and restart your computer.

Please contact hello@immerseme.co if you continue to see 2x bands on the screen when playing 360-degree YouTube videos.